Our Business Model
Our Business Model
At PowShop.ch, transparency is at the core of our operations. We are committed to providing our customers with clear, accurate information about our business identity, policies, and how they can interact with us. Our goal is to create a trustworthy shopping experience while celebrating the vibrant world of anime and manga.
Our Business Identity
• Who We Are:
PowShop.ch is an e-commerce platform owned and operated by LOK Trading Sàrl, based in Switzerland. We specialize in offering a curated selection of anime toys, manga-inspired collectibles, clothing, and more for anime and manga enthusiasts across Switzerland.
• Contact Information:
• Email: hello@powshop.ch
• Address: Rue du Village 12, 1055 Froideville, Switzerland
• Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (CET)
We’re always available to assist with inquiries, returns, or any questions related to your orders.
How We Operate
At PowShop.ch, we focus on streamlining the shopping experience by working with trusted partners to ensure efficient product delivery. Here’s how our process works:
1. Product Selection:
We carefully curate our product catalog, sourcing high-quality items from reliable partners to provide the best experience for our customers.
2. Order Processing:
Once an order is placed, it is processed immediately, and our logistics partners handle the fulfillment to deliver your product directly to your door.
3. Shipping and Tracking:
• Products are shipped quickly and efficiently by our partners.
• Customers receive tracking information to monitor the status of their orders in real time.
4. Returns and Refunds:
• All returns and refunds are managed directly by our support team to ensure a hassle-free process.
• If you’re not satisfied, simply contact us, and we’ll make it right.
Our Policies
1. Transparency in Pricing and Shipping:
• All product prices include applicable taxes, and any shipping fees are clearly displayed during checkout.
• Estimated shipping times are communicated upfront to help you plan your purchase.
2. Customer Support:
• Our dedicated support team is available via email to assist with any questions, complaints, or issues.
• Your satisfaction is our priority, and we strive to resolve any concerns promptly.
3. Privacy and Data Security:
• We respect your privacy and protect your personal data in compliance with Swiss data protection laws and GDPR standards.
• For more information, visit our Privacy Policy.
4. Returns and Refunds:
• Our return policy allows you to request a refund or replacement for defective or incorrect items within 14 days of receipt.
• For full details, visit our Returns Policy.
How Customers Can Interact With Us
• Customer Support:
Have questions? Need help with an order? Contact us at hello@powshop.ch for prompt assistance.
• Transparency in Transactions:
• You’ll receive confirmation emails for all orders, including shipping updates and tracking details.
• All order-related queries are handled directly by our team to ensure a consistent and reliable experience.
Our Commitment
At PowShop.ch, we believe in transparency, trust, and putting our customers first. By openly sharing how we operate, we aim to create a shopping experience that feels personal, reliable, and enjoyable.
Thank you for choosing PowShop.ch for all your anime and manga needs! If you have any questions, we’re just a message away.
BUSINESS DETAILS
PowShop.ch
Rue du Village 12, Froideville 1055, SWITZERLAND
Tel: +41 76 705 61 75
Email: hello@powshop.ch